Restarting your computer may be one of the things we ask you to do whilst resolving your issue.


There are two ways to do this:


  1. Press Ctrl + Alt + Delete and head to the bottom right corner of the screen. Select the power button and choose Restart
  2. Click the Windows icon in the bottom left corner of the screen. Select the power button and choose Restart


This methods may vary depending on which version of Windows your computer is running on (this is for Windows 10).